I work at T-Mobile. There is a lot of method to the madness when it comes to getting a new cell phone. A sales agent theoretically get %100 of your data over to phone about 97.5% of the time. It should also take no more than 20 minutes (depending on data). You know your agent is good at his job when he appreciates the procedure and does everything according to the process. For instance, you don't want to port the number til last. This is because the old iphone might need to verify your new phone. Once you port the number, your old phone can't verify in most cases. Going from iPhone to android is easy, however android to iphone needs more love from apple. Move to iOS app hardly works and takes a long time. I suggest staying in the same echo system for as long as possible. My forecast is hopeful but I think transfer between iOS <-> Android will be easier. Everything seems to be streamlined on mobile devices and everything updates to the second. I think mobile experts need to be champions of at least one operating system (iOS or Android). They also needs to master the procedure of telecommuncation companies. As a t-mobile rep, its just as important for me to learn verizon procedure (for instance do they need their account active to get reasonable help?) as a new hire for verizon. I hope this gives you a little insight to the mobile sales rep day. Please feel free to ask questions.
No comments:
Post a Comment